Frequently Asked Questions

Searching for jewelry can be a time-consuming process. Consumers must comparison shop, set a budget and be sure they're selecting the best possible piece. Fortunately, the Internet makes shopping for jewelry so much more fun and rewarding. Whether you're home or at work, you can look through thousands of earrings, brooches, bracelets and rings at any time of day and for any available budget. Before starting your search for supreme quality jewelry online, be sure to review these frequently asked questions.

How can I be sure I'm buying a quality product?

The confidence you have in your online purchase is very important. That's why online jewelry dealers take extra precautions to make sure you know that you're purchasing quality products. Find out if the jewelry you're purchasing is certified - for example, a diamond ring that comes with certification from GIA, the Gemological Institute of America, or AGS, the American Gem Society. Many jewelers belong to the Jewelers of America, which is a national association of more than 11,000 jewelry retailers.

Is my purchase secure in the mail?

When you make a purchase of jewelry online, you can feel confident that it will be shipped through a reputable shipping agency and insured for its actual value. Consumers who are particularly concerned about safety and security should arrange to be home when the shipment is delivered so they can sign for it, or should have it delivered to their place of business to receive it even more conveniently.

Can I return my purchase?

Before making any purchase online - whether you're buying a pair of earrings or a television - you should always review the return and exchange policy. This information should be easily accessible on the Web site; if not, don't be shy about contacting customer service. In general, online purchases of jewelry are returnable - but there could be a special condition for your purchase, so it's important that you review the retailer's policies first. In general, most online jewelry purchases have a 30-day return policy as well as warranties and other customer service policies.

What about warranties? Can I feel confident that my jewelry is legitimate?

Absolutely. Your online jewelry purchase should come with a warranty for defects. Review these materials first before making your purchase. If you have a problem with your purchase after it arrives, contact customer service immediately. Always do research before making an online purchase, and verify that your jewels and gemstones are certified by an authoritative agency such as the GIA or AGS. If you have questions, don't hesitate to contact customer service and address your issues immediately.

Are my transaction and purchase secure?

Consumers can feel confident that their online jewelry purchase is secure. The jewelers use state of the art software and encryption technology to protect your personal information and your purchase. Online shopping has become a standard for nearly every type of product - from insurance to home appliances to even cars. You can feel confident that your personal information is guarded and remains secure after your purchase is complete.